yaainnnxitstore/YASIN_XIT_BOTPublic · Bot Template

1/**#command2name: /support_view3answer: 4keyboard: 5parse_mode: markdown6aliases: 7allow_only_group: false8need_reply: false9is_web: 010#command**/11 12var __swfUpdate = (typeof update !== "undefined" && update) ? update : null;13var __swfCb = (__swfUpdate && __swfUpdate.callback_query) ? __swfUpdate.callback_query : null;14var __swfCbMsg = (__swfCb && __swfCb.message) ? __swfCb.message : null;15var __swfMsgId = __swfCbMsg && __swfCbMsg.message_id ? Number(__swfCbMsg.message_id) : 0;16var __swfCbId = __swfCb && __swfCb.id ? String(__swfCb.id) : "";17try {18  if (typeof request !== "undefined" && request && __swfCb) {19    if (__swfCb.message) request.message = __swfCb.message;20    if (!request.id && __swfCb.id) request.id = __swfCb.id;21  }22} catch(__swf_norm_err) {}23function __swfEditMessage(a) {24  a = a || {};25  var mid = Number(a.message_id || __swfMsgId || 0);26  var cid = a.chat_id || (typeof chat !== "undefined" && chat ? (chat.id || chat.chatid) : null);27  if (!mid || !cid) throw new Error("Callback message ID not found");28  var markup = a.reply_markup;29  if (typeof markup === "string") { try { markup = JSON.parse(markup); } catch(_) {} }30  var base = {chat_id:cid,message_id:mid,parse_mode:a.parse_mode,reply_markup:markup};31  var cm = __swfCbMsg;32  if (cm && (cm.photo || cm.video || cm.document || cm.audio || cm.animation)) {33    return Api.editMessageCaption({chat_id:cid,message_id:mid,caption:String(a.text == null ? "" : a.text),parse_mode:a.parse_mode,reply_markup:markup});34  }35  return Api.editMessageText({chat_id:cid,message_id:mid,text:String(a.text == null ? "" : a.text),parse_mode:a.parse_mode,reply_markup:markup});36}37function __uiSend(text, opts) {38  opts = opts || {};39  var req = (typeof request !== "undefined" && request) ? request : null;40  var chatId = (typeof chat !== "undefined" && chat && chat.chatid) ? chat.chatid : null;41  var isCallback = !!__swfCb;42  var mid = 0;43  if (isCallback && update.callback_query.message && update.callback_query.message.message_id) mid = Number(update.callback_query.message.message_id);44  if (!mid) { try { mid = Number(User.getProperty("pending_menu_message_id") || User.getProperty("main_menu_message_id") || User.getProperty("support_message_id") || 0); } catch(e0) { mid = 0; } }45  var markup = opts.reply_markup;46  if (markup && typeof markup !== "string") { try { markup = JSON.stringify(markup); } catch(e1) {} }47  var textValue = String(text == null ? "" : text);48  if (mid && chatId) {49    try {50      __swfEditMessage({chat_id:chatId,message_id:mid,text:textValue,parse_mode:opts.parse_mode,reply_markup:markup});51      try { User.setProperty("main_menu_message_id",String(mid),"string"); User.setProperty("pending_menu_message_id",String(mid),"string"); } catch(se) {}52      return true;53    } catch(e2) {54      var s=String(e2).toLowerCase();55      if(s.indexOf("message is not modified")>=0 || s.indexOf("not modified")>=0) return true;56      if(isCallback && update.callback_query.message && update.callback_query.message.photo) {57        try { Api.editMessageCaption({chat_id:chatId,message_id:mid,caption:textValue,parse_mode:opts.parse_mode,reply_markup:markup}); return true; } catch(e3) {58          var s3=String(e3).toLowerCase(); if(s3.indexOf("not modified")>=0) return true;59        }60      }61      if(isCallback) { try { Api.answerCallbackQuery({callback_query_id:String(update.callback_query.id),text:"⚠️ Could not update the screen.",show_alert:true}); } catch(e4) {} return false; }62    }63  }64  if (isCallback) { try { Api.answerCallbackQuery({callback_query_id:String(update.callback_query.id),text:"⚠️ Screen message not found.",show_alert:true}); } catch(e5) {} return false; }65  try {66    var sent=Api.sendMessage({chat_id:chatId,text:textValue,parse_mode:opts.parse_mode,reply_markup:markup});67    try { if(sent&&sent.message_id){User.setProperty("pending_menu_message_id",String(sent.message_id),"string");User.setProperty("main_menu_message_id",String(sent.message_id),"string");} } catch(e6) {}68    return true;69  } catch(e7) { return false; }70}71try{72 var uid=String(user.telegramid),id=String(params||"").trim(),all=Bot.getProperty("all_support_tickets")||[];if(!Array.isArray(all))all=[];73 var t=null;for(var i=0;i<all.length;i++){if(String(all[i].id)===id){t=all[i];break;}}74 if(!t||String(t.user_id)!==uid){__uiSend("❌ <b>Support ticket not found.</b>",{parse_mode:"HTML",reply_markup:JSON.stringify({inline_keyboard:[[{text:"🔙 Support",callback_data:"/support"}]]})});return;}75 function esc(v){return String(v==null?"":v).replace(/&/g,"&amp;").replace(/</g,"&lt;").replace(/>/g,"&gt;");}76 function fmt(d){try{return new Date(d).toLocaleString("en-GB",{day:"2-digit",month:"short",hour:"2-digit",minute:"2-digit",hour12:false});}catch(_){return String(d||"");}}77 var isOpen=String(t.status||"Open")!=="Closed"&&String(t.status||"Open")!=="Resolved";78 var no=t.ticket_no||t.id;79 var text="🎫 <b>TICKET #"+esc(no)+"</b>\n━━━━━━━━━━━━━━━━━━\n\n📋 <b>Ticket Details</b>\n\n"+80   "├ "+(isOpen?"🟢":"🔴")+" Status: "+esc(t.status||"Open")+"\n"+81   "├ 📦 Order: <code>"+esc(t.transaction_id||"-")+"</code>\n"+82   "└ 📅 Created: "+fmt(t.created_at)+"\n\n💬 <b>Conversation</b>\n━━━━━━━━━━━━━━━━━━\n\n";83 var msgs=Array.isArray(t.messages)?t.messages:([{sender:"user",text:t.issue||"",created_at:t.created_at||""}]);84 var startAt=Math.max(0,msgs.length-15);85 if(startAt>0) text+="<i>…showing the last 15 messages.</i>\n\n";86 for(var j=startAt;j<msgs.length;j++){87   var m=msgs[j]||{},who=m.sender==="admin"?"👨‍💼 Staff":"👤 You";88   text+=who+" • "+fmt(m.created_at)+"\n└ "+esc(m.text)+"\n\n";89 }90 var rows=[];91 if(isOpen) rows.push([{text:"💬 Reply",callback_data:"/support_user_reply "+id}]);92 rows.push([{text:"🔙 My Support Tickets",callback_data:"/support"}]);93 rows.push([{text:"🆕 Create New Ticket",callback_data:"/support_new"}]);94 __uiSend(text,{parse_mode:"HTML",reply_markup:JSON.stringify({inline_keyboard:rows})});95}catch(e){__uiSend("⚠️ Could not open the ticket.");}